Privacy Policy

Last Updated: March 13 2025

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LuxCarCare ("we," "our," or "us") is committed to protecting the privacy of our customers in Markham, Ontario. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our car detailing and cleaning services.

 

• Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and home or business address (if mobile services are requested).
Vehicle Information: Make, model, year, and license plate (for service tracking).
Payment Information: Credit/debit card details and billing information (processed securely by third-party payment providers).
Service Preferences: Details about your preferred services and past appointments.
Communication Records: Emails, phone calls, or messages exchanged for inquiries and service confirmations

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• 2. How We Use Your Information

We use your information for the following purposes:

To schedule, confirm, and provide car detailing services.
To process payments and issue invoices.
To respond to inquiries, requests, or complaints.
To send appointment reminders, promotional offers, and service updates (you may opt out at any time).
To improve our services and customer experience.

 

• 3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share your information with: Service Providers: Third-party companies assisting in payment processing, appointment scheduling, and customer communication.
Legal Authorities: If required by law, court order, or to protect our legal rights

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• 4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

Secure payment processing through trusted third-party providers.
Restricted access to personal data among employees.
Regular system updates and security audits.

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• 5. Retention of Personal Information

We retain personal information only as long as necessary to fulfill our services and legal obligations. When no longer needed, we securely dispose of the data.

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• 6. Your Rights and Choices

You have the right to:

Access, update, or correct your personal information.
Opt out of marketing communications at any time.
Request deletion of your personal data, subject to legal and contractual requirements.
To exercise these rights, please contact us using the details below.

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• 7. Cookies and Online Tracking

If our website uses cookies or tracking tools, we will notify users and provide an option to manage preferences.

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• 8. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

LuxCarCare
Email: luxcarcaregta@gmail.com
Phone: 647-704-8380

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• 9. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on our website, and we encourage customers to review it regularly.

By using our services, you agree to the terms outlined in this Privacy Policy.